All systems are operational

Past Incidents

15th August 2024

No incidents reported

14th August 2024

datalix.de & datalix.eu Issue EGC

We are currently experiencing an outage of the EGC site. All servers in the EQ7 datacenter are unaffected.

We will update as soon as updates are available.

  • DE: Ankündigung Umzug ins TornadoDC.

    Von dieser Wartung sind alle Server im EGC betroffen. Mit Ausnahme von dedizierten Servern beginnend mit flash-.

    Da wir nun leider vom weiterhin schlechten Service vom EGC beeinflusst sind, verschieben wir den Umzug um 2 Monate nach vorne und ziehen am 14.09.2024 um.

    Die Wartung startet am 14.09.2024 um 0 Uhr und geht bis 4 Uhr. Es ist möglich, dass Server bereits vorher wieder erreichbar sind. Wir werden entsprechend auf unserer Statusseite informieren, sobald alles wieder online ist.

    Hier ist die Wartung für alle Zeitzonen angepasst: https://dateful.com/eventlink/2304723609

    Alle betroffenen Kunden erhalten ebenso noch E-Mails. Das Ganze dauert bedauerlicherweise etwas, wir gehen aber davon aus, dass in den nächsten Tagen damit zu rechnen ist.

    Wir bedanken uns vielmals für euer Vertrauen. Sobald wir umgezogen sind, haben wir eine kleine Überraschung für euch.

    EN:

    Announcement of move to TornadoDC.

    All servers in the EGC are affected by this maintenance. With the exception of dedicated servers starting with flash-.

    Since we are now unfortunately affected by the continued poor service from EGC, we are shifting the move forward by 2 months and will move on 14.09.2024.

    Maintenance will start on 14/09/2024 at midnight and continue until 4am. It is possible that servers will be available again before then. We will inform you accordingly on our status page as soon as everything is back online.

    Here is the maintenance adjusted for all time zones: https://dateful.com/eventlink/2304723609

    All affected customers will also receive emails. Unfortunately, this will take some time, but we expect it to be completed within the next few days.

    Thank you very much for your trust. As soon as we have moved, we will have a little surprise for you.

  • We are also in talks with the tornado Datacenter to move earlier to the new dc. More information will follow in a Postmortem.

  • Everything is back up. If you still cant reach your server, create a ticket.

  • Power is back.

  • The DC has said that the will have restored power in around 30 minutes.

  • As far as we can see only xeon,epcy, helios dedis and ryzen gen3 is affected. We will keep you updated.

  • We have again a powerloss in the dc. We are waiting for more updates.

  • Technitian is on its way to the dc. ETA 10 Min.

  • We again see a full loss of connectivity to our egc location. The DC is informed and is checking the situation.

  • All Servers are now back up.

  • All Servers but one are back up and running. If your server is not up, contact our support via ticket.

    game1 is still down. Waiting for an update.

  • The Datacenter has confirmed that it should be stable at the moment. All Servers are Starting at the moment, this can take a bit.

  • 13th August 2024

    No incidents reported

    12th August 2024

    No incidents reported

    11th August 2024

    Issue Combahton Connection IPv4 EGC

    EGC IPv4 Connection was not available between 4:48 and 4:57 Europe/Berlin. The issue was most likely do to an upgrade or change from combahton, we are not 100% sure about that, as you can find no details on that on the Combahton status page.

    As far as we can see, IPv6 was not affected.

    10th August 2024

    Gold1.eq7

    The Host is currently not reachable. As our management tunnel goes via that host, you are currently not able to manage servers in the eq7 location. (All other hosts are online)

  • Ryzen Server in the EGC with AS203446 DDoS Protection were also effected.

    All KVMs are up again, we are sorry for the inconvenience.

  • Issue has been fixed, kvm servers are starting at the moment.

  • 9th August 2024

    No incidents reported