Network outage EQ FR5 Xeon Cluster Saturday 18th April 2026 10:52:31

Everything seems to be back up and running now, except for Xeon16, we’re already working on that.

We’re waiting for a post-mortem from the provider and will keep you updated here in the near future.

As mentioned earlier, all affected services have been credited with three days of runtime.

Down again: Power was restored for a brief moment. It seems like the technician is unable to follow instructions.

Dear Customers,

The downtime appears to have been resolved. Four systems were located in a rack that was experiencing power issues (Xeon 13, 14, 16). We are now restarting these systems, including all VMs. All other systems are accessible and only experienced connectivity issues.

Although we did not fall below our stated SLA, customer satisfaction is important to us. Therefore, we are offering compensation in the form of three days of runtime on the respective nodes that experienced issues. This runtime will be added to the services today.

Xeon1 to xeon20 are affected. Update from AS203446: It seems like the MX480 router in FR5 is down, Equinix will check the router.