We are currently experiencing a downtime of Ryzen 11, therefore the following services are currently unavailable:
Nextcloud, Gameserver, Plesk and KVM Server, which are located on Ryzen 11.
We are already working intensively to solve the problem.
A Hard reboot fixed the system.
Servers are up again.
Past Incidents
1st August 2024
Website not reachable
The website datalix.de and datalix.eu, APIs and reseller interfaces are not reachable at the moment.
We are checking with the DDoS prot provider what the issue is and will keep you updated.
Website, reseller interfaces and api are back up again.
31st July 2024
No incidents reported
30th July 2024
No incidents reported
29th July 2024
EGC Down
The EGC Datacenter has lost all connectivity. Combahton Interxion seems to be down.
EQ7 Servers are not effected.
Issues seems to be fixed, egc is back online.
Update from Combahton:
"It appears to be a power issue at Interxion, causing the downtime of our FRA16 POP. Trouble ticket is open and on-site on it's way."
28th July 2024
No incidents reported
27th July 2024
No incidents reported
26th July 2024
EQ7 Down
We currently see some connection issues to our server located in the EQ7 Datacenter.
Currently the following servers are not reachable by us:
gold2.eq7.fra.datalix.de
vhost3.eq7.fra.datalix.de
We will update as soon as we know anything new.
The networking seems to be stable on all hosts now.
gold2 and vhost3 are up again.
gold4 has now a network issue and is not reachable. We are still waiting on more info from the provider.
We have an update from our provider in the EQ7 DC:
"After configuring a new GRE tunnel customer, the show int gr-XXX command triggered both FPCs to reboot. The stack came up again two minutes later.
The issue seems to be related to virtual chassis.
"
We are still waiting on an update when the two servers will be up again.
25th July 2024
ryzen1.egc.fra.datalix.de down
Ryzen1.egc.fra.datalix.de has failed, we are currently on the way to the dc to swap the board.
The board has been swapped and the system is up again.